Returns & Delivery

• UK STANDARD (2-4 working days): £3.95 (FREE when you spend over £40)
• UK TRACKED EXPRESS (24-48 hours): £5.95 (order must be placed by 13:00 GMT and is only valid Monday-Friday, this excludes Bank Holidays). 

If you choose standard delivery, orders will be dispatched within 1-2 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.

• EUROPEAN DELIVERY (3-5 working days): £6.95
• INTERNATIONAL DELIVERY (7-10 working days): £6.95
• US DELIVERY (5-7 working days): $7.95 (FREE when you spend over $50)

Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries.If you're based in the UAE and have a shipping forwarder in the UK, it is recommended to use your shipping forwarder for speedier delivery. All our orders are dispatched with Royal Mail service.

• UK STANDARD: 2-4 working days from dispatch
• UK TRACKED EXPRESS: 1-2 working days from dispatch
• EUROPEAN DELIVERY: 3-5 working days from dispatch
• INTERNATIONAL DELIVERY: 5-7 working days from dispatch

If tracking is available for your chosen service, you will receive the details by email once your order has been dispatched.

You will receive a tracking number when your order is dispatched. Please note that Standard Delivery is not a live trackable service therefore this will only update once delivery has been made or attempted. For full trackable delivery please order with Express Delivery.On the rare occasion that the tracking number is missing, please drop us an email on lanyu.paper@gmail.com and we'll be able to send it to you.

We're sorry to hear that you're not completely happy with your purchase.

You can request a return, exchange or refund within 30 days of receiving your order, provided the item is unused, in its original condition, with tags attached and in its original packaging.

To start a return, simply click "Request a Return" in the footer of our website to start your return.

If you checked out using your phone number only (without an email address), please use the return link included in your SMS order confirmation instead.

You can also contact us if you need any assistance.

Customers are responsible for return shipping costs unless the item is damaged, defective, or we sent the wrong item. In these cases, we'll provide a prepaid return shipping label.

Refunds are processed within 14 days of receiving your returned item (or proof that it has been sent), using your original payment method.

For customers within the European Union: You have a legal right to withdraw from your purchase within 14 days of receiving the final item in your order. Once you've notified us, you have a further 14 days to return the goods.

We have a 30 day returns policy, so please be sure to send anything back to us within this timeframe so that we can process your refund or exchange.

We're very sorry that this has happened and we'd like to make sure this is resolved quickly.

Please reach out to our customer support team and we will arrange for the incorrect item to be returned back to us. A refund will be processed back to your account and if you still want the order and your desired items are still in stock, please order them through our website as normal.

• It can take up to 14 days for your incorrect order to reach the warehouse and be processed.

• Refunds can take up to 14 working days to show on your account.

We're really sorry if you've received a faulty item and we'd like to sort this out for you. Please get in touch with our customer support team who will be happy to help you further.

Please note that we are unable to send replacements for faulty items. All items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

At the point of checkout, you will need to make sure that your address is correct including the door number, street number and postcode. Our system will not correct or update an address and this must be input manually.

If you opt to use Shop Pay, PayPal or any similar app, please ensure that any old addresses are not saved as a default address and if they are, please manually amend the address before you checkout.

We will not be able to re-send, replace or refund any orders which fail to arrive owing to an incomplete, incorrect or a different address to your intended address.

If you wish to receive the order again, you must place a new order to the correct address.