Delivery & Returns

UNITED KINGDOM

• Standard Tracked — Royal Mail Tracked 48 (3–5 working days): £3.95 - FREE when you spend £40 or more.
  
• Express Tracked — Royal Mail Tracked 24 (1–2 working days): £5.95
  

EUROPEAN UNION

• International Standard (4–7 working days): £7.59 - FREE when you spend £70 or more.
  
• International Tracked (4–7 working days): £11.99

UNITED STATES

• Tracked Delivery (5–7 working days): £9.95 — FREE when you spend £80 or more.
  

Orders are usually dispatched within 1–2 working days. Delivery estimates begin from the date your order is dispatched and do not include weekends or UK Bank Holidays. During particularly busy periods, dispatch may take slightly longer.

Please note that free delivery thresholds apply to the standard delivery option only. Upgraded or express delivery services remain chargeable unless otherwise stated at checkout.

All orders are dispatched from the United Kingdom.

For US orders, any applicable duties and import taxes are calculated at checkout. Where duties are collected in advance, orders are sent using a duties-paid service to help avoid unexpected charges on delivery.

For other international destinations, customs duties, import VAT or local handling fees may apply depending on the destination and will be shown at checkout where available. Any charges not collected at checkout may be payable by the recipient.

Once a tracked order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

• UK STANDARD TRACKED: 3–5 working days from dispatch
  
• UK EXPRESS TRACKED: 1–2 working days from dispatch
  
• EU INTERNATIONAL STANDARD: 4–7 working days from dispatch
  
• EU INTERNATIONAL TRACKED: 4–7 working days from dispatch
• US TRACKED: 5–7 working days from dispatch
  

Orders are usually dispatched within 1–2 working days. Delivery times are estimates and begin from the date of dispatch. International orders may occasionally take longer due to customs clearance or delays within the destination country.

Tracking is included with UK Standard Tracked, UK Express Tracked, EU International Tracked and US Tracked Delivery. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow its progress.

EU International Standard is an untracked service, so live delivery updates will not be available for orders sent using this option.

For US orders, tracking will be provided once your parcel has been dispatched using our duties-paid international service.

If you have selected a tracked service but have not received your tracking details, please check your spam or junk folder before contacting us

We're sorry to hear that you're not completely happy with your purchase.

You can request a return, exchange or refund within 30 days of receiving your order, provided the item is unused, in its original condition, with tags attached and in its original packaging.

To start a return, simply click "Request a Return" in the footer of our website to start your return.

If you checked out using your phone number only (without an email address), please use the return link included in your SMS order confirmation instead.

You can also contact us if you need any assistance.

Customers are responsible for return shipping costs unless the item is damaged, defective, or we sent the wrong item. In these cases, we'll provide a prepaid return shipping label.

Refunds are processed within 14 days of receiving your returned item (or proof that it has been sent), using your original payment method.

For customers within the European Union: You have a legal right to withdraw from your purchase within 14 days of receiving the final item in your order. Once you've notified us, you have a further 14 days to return the goods.

We have a 30 day returns policy, so please be sure to send anything back to us within this timeframe so that we can process your refund or exchange.

We're very sorry that this has happened and we'd like to make sure this is resolved quickly.

Please reach out to our customer support team and we will arrange for the incorrect item to be returned back to us. A refund will be processed back to your account and if you still want the order and your desired items are still in stock, please order them through our website as normal.

• It can take up to 14 days for your incorrect order to reach the warehouse and be processed.

• Refunds can take up to 14 working days to show on your account.

We're really sorry if you've received a faulty item and we'd like to sort this out for you. Please get in touch with our customer support team who will be happy to help you further.

Please note that we are unable to send replacements for faulty items. All items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

At the point of checkout, you will need to make sure that your address is correct including the door number, street number and postcode. Our system will not correct or update an address and this must be input manually.

If you opt to use Shop Pay, PayPal or any similar app, please ensure that any old addresses are not saved as a default address and if they are, please manually amend the address before you checkout.

We will not be able to re-send, replace or refund any orders which fail to arrive owing to an incomplete, incorrect or a different address to your intended address.

If you wish to receive the order again, you must place a new order to the correct address.